We know that you will be pleased with your purchases from The Fireworks Shop. However, there may be occasions when you will need to return items to us.
Returns using your own method of delivery
If you choose to return the defective product to us using your own method of delivery, we will issue credit or refund after goods are returned in original condition.
Non Receipt Of Items
If you have not received your items you must let us know within 7 DAYS from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
Items Damaged/Shortages in Transit
If any items were damaged/shortages in transit, we ask that you report it to us within 48 hours . If the items are visibly damaged on receipt, it's best not to sign the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
If your items are faulty, you will be required to send the faulty items back to us. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Please note that we do not accept any open-box/ex-display stock.
In addition to this policy you should also refer to our general Terms and Conditions.